Our Showroom is now CLOSED due to COVID restrictions. Click & Collect is by appointment only
(0) - £0.00
factoryframingcentre@gmail.com
0191 276 4489 / 
07483 115399

Current Lead Times and Cost

We are currently delivering orders quicker than the times stated below where there are no address or order queries

Zone A - Uk Mainland Standard £7

Delivery within 7 working days

Zone A - Uk Mainland Express £12

Delivery within 3 working days

Zone B - Highlands and Northern Ireland Standard £15

Delivery within 8 working days

Zone B - Highlands and Northern Ireland Express £20

Delivery within 4 working days

Zone C - Ireland Standard £22.50

Delivery within 8 working days

Zone C - Ireland Express £30

Delivery within 4 working days

Collection from our showroom - NE6 1AR - FREE

This will be within 3 working days.

Collection times:

  • Monday - Thursday 08.30 - 17.00
  • Friday 08.30 - 15.30
  • We are not available for collections at any other time, including bank holidays

Possible Delays in Delivery

  • All of our frames and mounts are made to order and therefore in busy periods orders of these items may take a little longer than the times stated above. If we expect a delay in your delivery we will contact you.
  • If we require more information from your regarding your order or we have a query with your option choices
  • If DHL have a query with your address and are not able to contact you

Order Tracking

DHL Courier -  You will receive a consignment number from ourselves once your order has been booked in with DHL. Once your order reached the collection depot, DHL will contact you via text message or email to inform you when your order is due to be delivered.

Royal Mail - For smaller items that do not require a courier service we will send your order via Royal Mail, there will be no tracking available for this service.

Cancellations & Changes

Returns

  • All returns are subject to our full Return & Refund policy.
  • If you change your mind, you can return your non-customised product(s) to us within 14 calendar days of delivery. This option is in addition to your consumer rights to return damaged or defective products.
  • The cost of returning the goods is to be met by the customer. The goods must be unused and fit for sale. We recommend adequate postal insurance as any goods that are received back that have been damaged in transit and are not for for resale will not be refunded.
  • Once we have received your goods back we will inspect them and if we are happy that they have met the criteria set out above we will initiate a refund back to your original method of payment.
  • The refund amount will be for the goods only, you will not be refunded for the original or return postal costs.

Exclusions

Please note that bespoke and personalised goods that have been made to order are not eligible for return or exchange unless there has been an error on our part or the goods have arrived damaged.  For full details regarding the returns of custom-configured products please refer to our full Return & Refund policy.

Cancellations & Alterations

If you wish to alter or cancel an order prior to dispatch, please get in contact with us ASAP. Please note that changes to orders are not always possible if we have began production of your order. 

Non-deliveries / Missed Deliveries

DHL will attempt to deliver your order twice only. After that you will be expected to collect the order from your local DHL depot within 3 days. If no attempt has been made to contact DHL and make alternative arrangements to retrieve your order from them, it will be returned back to us at the same cost as the original delivery, which will then be passed onto the customer. 

Any non-deliveries due to missing or wrong delivery addresses will be charged to the customer.

​​​​​​​